Privacy Policy

Privacy Policy

Shinova Jewel respects your privacy. This policy explains what information we collect on shinovajewel.com and how we use it.

Information we collect

• Account & order details — name, phone number, email, shipping/billing address and order history.
• Payment information — processed securely by our payment gateway partners; we never store your card or UPI credentials.
• Usage data — pages viewed, device and browser type, and cookies that keep your cart and login working.
• Messages — anything you send us via the contact form, WhatsApp, email or social media.

How we use it

• To process and deliver your orders, send order updates by SMS/WhatsApp/email and provide customer support.
• To verify COD orders and prevent fraud.
• To improve our website, products and service.
• To send offers and new-collection updates — only if you opt in; you can unsubscribe at any time.

Sharing

We share only what is necessary with courier partners (name, address, phone), payment gateways and service providers who help us run the website. We never sell your personal data.

Cookies

We use cookies for login sessions, cart, analytics and remembering your preferences. You can disable cookies in your browser, but some features may stop working.

Security

Our website uses HTTPS encryption and access to customer data is restricted to authorised staff.

Your rights

You can view or update your details from My Account, or ask us to correct or delete your data by writing to [email protected].

Children

Our services are meant for users aged 18 and above. We do not knowingly collect data from children.

Updates

We may update this policy from time to time; the latest version will always be available on this page.

Contact: Shinova Jewel, Shop No. 1, Rajmahal Complex, Opp. PLA Market, Hisar, Haryana 125001 · [email protected] · +91 81685 31987