Return & Exchange Policy

Return & Exchange Policy

Every Shinova Jewel piece is quality-checked and weighed before dispatch. If something is still not right, here is how we help.

At a glance

• Damaged / wrong / missing item: report within 48 hours of delivery — free replacement or full refund.
• Exchange (size, design): within 15 days of delivery.
• Return for refund: within 7 days of delivery, unused and in original packaging.

Unboxing video — please record one

Silver jewellery is a high-value item. To protect both you and us, please record a clear, uncut unboxing video from the sealed parcel to the product. Claims for damaged, wrong, or missing items are accepted only with this video, along with photos of the product, packaging and shipping label.

Conditions for return / exchange

• Product must be unused and unworn, with the original tags, certificate/purity card, box and invoice.
• Product must pass our quality and weight check on receipt.
• Price tags, seals or hygiene seals (earrings, nose pins) must be intact.

Not eligible for return or exchange

• Customised, engraved, name-plate or made-to-order jewellery.
• Items bought during clearance / “final sale” offers (mentioned on the product page).
• Jewellery that has been worn, resized, polished or repaired elsewhere, or that shows wear, scratches or tarnish from use.
• Natural tarnishing of silver over time — this is not a manufacturing defect (see Warranty & Care).
• Change in silver market price after purchase.

How to raise a request

1. WhatsApp or call us at +91 81685 31987, or email [email protected], with your order number, the issue, photos and the unboxing video.
2. Our team will approve the request within 1–2 working days and arrange a reverse pickup (where serviceable) or share the return address.
3. Pack the item securely in its original box. Once received and checked (2–3 working days), we process the exchange or refund.

Refunds

• Prepaid orders: refunded to the original payment method within 5–7 working days of approval.
• COD orders: refunded to your bank account / UPI ID within 5–7 working days of approval.
• For change-of-mind returns, forward shipping and COD charges (if any) are not refundable, and return pickup charges of ₹99 may be deducted. Damaged/wrong-item cases are fully free.
• Exchange for a higher-value piece: pay the difference; for a lower-value piece: the difference is refunded.

Cancellations

Orders can be cancelled free of charge before dispatch. After dispatch, please refuse delivery or follow the return process above.

Questions? We are on WhatsApp at +91 81685 31987 (Mon–Sat, 10 am – 7 pm).