Warranty & Care

Warranty & Care

Purity assurance

All Shinova Jewel pieces are crafted in 925 sterling silver (92.5% pure silver alloyed for strength) unless stated otherwise. Each order ships with a purity card and invoice. Where applicable, products carry a BIS hallmark.

6-month finish warranty

• We cover manufacturing defects — loose stones, broken clasps/links, or premature peeling of rhodium/gold plating — for 6 months from delivery.
• Bring or send the piece to us; we repair or re-polish it free of charge (shipping both ways may apply for outstation customers).
• Not covered: damage from misuse, accidents, chemical exposure, resizing or repair by third parties, and natural tarnishing.

Lifetime polishing

Silver naturally darkens (tarnishes) with time and exposure to air, sweat, perfume and water. This is not a defect. Bring your Shinova Jewel piece to our Hisar store any time for a free clean and polish.

Caring for your silver

• Put jewellery on last — after perfume, lotion, hairspray and make-up.
• Remove before bathing, swimming, exercising and sleeping.
• Wipe with a soft, dry cloth after wear and store in the airtight pouch/box provided, ideally with an anti-tarnish strip.
• For dull pieces, use a silver polishing cloth or a mild soap-and-water wash; avoid toothpaste, bleach and harsh chemicals.
• Keep stone-set and oxidised (black) silver away from water and cleaning liquids to preserve the finish.

Sizing

Not sure about your ring or bangle size? WhatsApp us at +91 81685 31987 — we will help you measure at home. Most rings can be resized once, free within 30 days of purchase.